no.01 · refunds
Refund policy
The workshop applies a top-up only after an invoice has been paid. That flow makes most refunds either quick — or unnecessary. Below is when a refund is owed and how it happens.
TL;DR
If a paid amount was not applied to the du prepaid number for a reason on our side, the money is returned to the same card within a couple of working days.
When a refund is owed
- Paid but not applied. The invoice was paid and the workshop was unable to apply the top-up on the du prepaid balance (operator error, wrong denomination on our side, etc.).
- Duplicate charge. The same top-up got applied twice because of an invoice sent twice by us.
- Wrong amount on our side. A manager typed a smaller top-up than the one you paid for.
When a refund is not owed
- The number you provided was a valid UAE mobile but not the one you intended (typo on your side, confirmed by the receipt).
- A change of mind after the top-up has already landed on the balance.
- An operator-side issue that undoes a top-up hours later; those go through the operator’s own support channel, not through clearrecharge.
How to ask for a refund
- Reply to the confirmation email with the order id and the specific problem.
- Or write to [email protected] with the same details.
- The workshop confirms whether the case is a refund, a re-attempt at the top-up, or something to route to the operator.
- If it is a refund, the amount goes back to the same card that paid the invoice — usually within two working days, occasionally four depending on the issuing bank.